ONE OF THE MOST IMPORTANT SERVICES WE OFFER is the ready availability of qualified, experienced individuals to assist you. Our staff stands ready to provide personal, directed, and prompt replies to your inquiries at (440) 572-2277, Fax: (440) 572-2278, and the e-mail addresses listed below.

Robert R. Cavano — Chairman, Extension 21, e-mail: bcavano@scrantonassociates.com. Bob joined The L.A. Lux Company in 1951, founded Scranton Associates, Inc. in 1989, and has published many articles on phosphonates, volatile amines, polymers, and oxygen scavengers, including the AWT Raw Materials Specification Manual. He was designated the Water Technologist of the Year by the AWT in 1992. He can assist you in the development and evaluation of formulas.

Lee Cavano — President, Extension 12, e-mail: lcavano@scrantonassociates.com. Lee joined Lux in 1982, and Scranton in 1994. He performs general management functions, with special attention to regulatory compliance, label design, MSDS preparation, and packaging and shipping rules. Call Lee for price quotations, to discuss our manufacturing capabilities, and many other things.

MaryAnn Szymczak — Extension 10, e-mail: mszymczak@scrantonassociates.com. MaryAnn joined Lux in 1988, and Scranton in 1995. Call MaryAnn to be sure your order has been received and is being processed.

Lynne Mir-Salimi — Extension 14, e-mail: lmirsalimi@scrantonassociates.com. Lynne joined Lux in 1991, and Scranton in 1995. She performs all bookkeeping functions. Call Lynne to check on an unpaid invoice or to say that your check is in the mail.

Patti Tiedjen — Extension 16, e-mail: ptiedjen@scrantonassociates.com. Patti joined Scranton in 1999. She receives orders and prepares shipping papers and labels. To place an order by e-mail, use orders@scrantonassociates.com. Call Patti for address changes, reports of delivery delays and freight rates.

Jill Cavano — Extension 15, e-mail: jbihn@scrantonassociates.com. Jill joined Scranton in 2005. She is the plant manager, schedules production and does purchasing. Call Jill to check on the progress of an order.

Our manufacturing crew is experienced, fully trained and well supervised. All of our production employees are experienced in chemical handling. Regular training sessions are held to ensure that they are up to date on OSHA, EPA, and DOT requirements. Please don't contact them directly, since they are usually working.